At Fingercheck, we provide a range of time clocks to suit your specific requirements. Our time clocks are designed for convenience, as they are ready to use as soon as you plug them in and connect them to your network.
To order time clocks from Fingercheck, simply visit our website and navigate to Setup > Company > Clock Management. Alternatively, you can place an order through our Service Desk under the "Order Modern Time Clocks" section.
For detailed instructions on how to order a time clock from Fingercheck, please refer to our helpful guide titled "How to Order a Time Clock."
Please note: We kindly request that you don't access the time clock's System Settings and reset it. Our time clocks are programmed to connect seamlessly with Fingercheck. Resetting the time clock through the System Settings may result in Fingercheck losing access to the clock, potentially limiting our ability to provide optimal service for your account.
This article will guide you through the steps to setting up, maintaining, and troubleshooting your Face ID 4/Face ID 4 Wi-F time clock.
Scan the QR code on your phone to continue reading this article and take it with you if your clock is in another room.
Time Clock Specifications
The Face ID 4/Face ID 4 Wi-Fi time clock has two models to meet your needs:
Face ID 4/Face ID 4 only has an ethernet connection.
Face ID 4/Face ID 4 Wi-Fi allows you to connect your time clock via Wi-Fi (2.4 GHz band).
The Face ID 4/Face ID 4 Wi-Fi time clock has the following specs to meet your time clock needs.
Transactions: 200,000 punches saved
Face: 3,000
Card: 10,000 cards can be assigned to employees. Time clocks come with five cards. Additional cards can be purchased separately.
Time Clock Connection
Face ID 4 (Ethernet)
Face ID 4 (Ethernet)
Connecting the Face ID 4 time clock can be completed using the following steps:
Make sure your Dynamic Host Configuration Protocol (DHCP) is on.
This is a protocol that automatically assigns an IP address to every device that connects to your network.From the time clock go to Menu > Communication > Ethernet > DHCP.
Turn the DHCP on and then save.
If the first steps don't work, check the cable of your router and change the Ethernet port your device is plugged into on the router side.
Face ID 4 Wi-Fi
Face ID 4 Wi-Fi
The Face ID 4 Wi-Fi time clock automatically connects to your network. Use the steps below to confirm the Face ID 4 Wi-Fi time clock is connected to your network:
Go into Menu > Communications > Wifi Setup.
You might see one of the following:If an IP address is displayed at the bottom, your Wi-Fi settings are correct and the Face Id 4 Wi-Fi time clock is set up.
Add Employees to the Time Clock
Face
On the clock, go to Menu.
Go to User.
Select an employee.
Go to Face.
Align your eyes within the green box.
The machine will capture three views of the employee's eyes. As it captures, the green bars on the bottom will begin to load, indicating the scanning progress.
When the scanning is complete, the machine will let you know.
Select Save.
Card
We recommend you add the card number under the employee’s profile in Fingercheck before having the employee register on the time clock.
Cards assigned via the time clock will not sync to the employee’s profile in Fingercheck.
Log in to your Fingercheck account as an Administrator.
Click the EMPLOYEES tab, and click the employee's number to open their profile.
Under Personal, click Clock Info.
Click the Edit icon (pencil) for the Details section.
Enter the employee’s assigned Card Number to be used when clocking in.
Click Save.
An Admin will need to be with the employee at the clock to register the employee’s assigned card number.
Admin will need to go into Menu > Manage User.
Select your employee.
Select Edit.
Select Enroll card.
Place the employee’s finger on the sensor
Press it and then remove it.
You will have to repeat steps 5 and 6 three times in order to register a successful fingerprint.
Press ESC twice.
Press OK when you are prompted to save the fingerprint
Passcode
Log in to your Fingercheck account as an Administrator.
Click the EMPLOYEES tab, and click the employee's number to open their profile.
Under Personal, click Clock Info.
Click the Edit icon (pencil) for the Details section.
Enter the employee’s Clock Password (8-Digits) to be used when clocking in.
Click Save.
Provide the employee with their Clock Number found in the Personal page of their employee profile, and the Clock Password so they can clock in at the time clock terminal.
Tips to Try if Employees Aren't Showing Up on a Time Clock
If you see that employees are not showing up on the time clock, even though you added them to Fingercheck, check the items below. If you can't resolve the issue, contact Fingercheck Support, and they can help you immediately.
Tip 1: Verify that your employees have their own employee clock number
Log in to Fingercheck as an Administrator.
Click the EMPLOYEES tab, and click the employee's number to open their profile.
The Personal section appears.If the Clock Number field is empty, enter a number of your choosing, or enter a question mark to auto-generate a number.
Click Save.
Tip 2: Resend your employees to the clock
On the EMPLOYEES tab, select the employees you want to send to the clock.
Click the Quick Actions menu (hamburger icon), and select Send Employees To Clock.
Select the clock, and click Send.
Tip 3: Make sure that your clock is connected to the internet
Time Clock Map
Map a clock to a job
If you have employees working different jobs, it can be helpful to set up designated time clocks that are each mapped to a specific job. Then, employees can easily get into the routine of automatically going to a particular clock to punch in and out.
Log in to Fingercheck as an Administrator.
Go to the SETUP tab > Clock Management (under the Company heading).
Select the clock terminal you want to map to the job.
The Terminal Information section appears.
From the Clock Mapped To drop-down, select Job Code.
From the Clock Mapped to Code drop-down list, select the job code you want the clock mapped to.
All the job codes you have created are listed.
Click Save.
Send jobs to a clock
Log in to Fingercheck as an Administrator.
Select SETUP > Company > Clock Management.
Click the Pencil icon to access the clock.
From the dropdown menu Workcode Option select JobCode.
Click Save.
Click the Quick Actions button (hamburger icon) in the top right > Sync Work Codes
Select Sync Work Codes.
Jobs must have numeric values as the code in order to be synced to the clock.
Sync Employees and Fingerprints to the Clock
Syncing existing employees and fingerprints with a new clock is a simple process within Fingercheck. This allows you to download employees and fingerprints from one time clock to upload to another clock.
Log in to Fingercheck as an Administrator.
Select the EMPLOYEES tab.
Select the checkboxes for each employee who you want to sync with the clock.
Click the Quick Actions button (hamburger icon), and select Download Biometrics.
In the pop-up window that appears, select the clocks you want to download the fingerprints from, and click Download.
Send the employees to the clocks:
Make sure the same employees are selected.
Click the Quick Actions button (hamburger icon), and select Send Employees to Clock.
In the pop-up window that appears, select the clocks you want to send the information to, and click Send.
In the confirmation pop-up window, click OK.
Send the fingerprints to the clock:
Click the Quick Actions button (hamburger icon), and select Send Biometrics to Clock.
In the pop-up window that appears, select the clocks you want to send the information to, and click Send.
In the confirmation pop-up window, click OK.
Set Up Notification if the Time Clock Goes Offline
Fingercheck is hosted on the cloud, requiring a connection must be established between your clocks and our servers for your clock to be able to upload your punch data successfully. This connection is why we designed an automatic alert system to notify you whenever your clock is offline for more than an hour. While your clock is offline, your employees can still punch in and out uninterrupted. Their punches will be uploaded after the connection is repaired.
Log in to Fingercheck as an Administrator.
Go to the SETUP tab > System > Scheduled Tasks.
Click Add.
In the Scheduled Task Information section:
In the Code field, enter an abbreviated name for the task.
In the Description field, enter a short descriptive name.
Together, the Code and Description fields make up the full name as displayed in other areas of Fingercheck.
Leave the Job Status field set to Scheduled.
In the Task Actions section, define the task:
Click Add.
From the Job Action drop-down list, select CLNO - Clock Notification Offline.
Leave the Sequence field at 0.
In the MailTo field, enter the email address of the person who should receive the notification.
Leave the Days field at 0.
Click Apply.
In the Task Triggers section, define how often the task is executed.
Click Add.
In the Start Date field, enter the date you want to start the task.
In the End Date field, enter a date far into the future (such as 1/1/2099) so that the trigger continues to run.
In the Time field, enter the time of day when you want the notification sent.
From the Trigger Type drop-down list, select Daily, and select the day of the week for the job to run.
If you want to be notified more frequently, you can create multiple triggers to execute the notification in the morning, afternoon, and evening (changing the Time field for each trigger).In the Days field, enter 1 so that the task is triggered every day.
Click Apply.
Click Save to save the scheduled task.
User management
User roles
Employee
Employees can use the time clock to punch in and out. They will not have access to the clock’s settings to make changes once an individual has been assigned with a role as a Supervisor or Fingerprint Enroller.
Fingerprint Enroller
Employees can use the time clock to punch in and out. They will not have access to the clock’s settings to make changes once an individual has been assigned with a role as a Supervisor or Fingerprint Enroller.
Administrators can classify specific employees as fingerprint "enrollers" within a designated time clock. This user can lock and unlock designated time clocks, and enroll employee fingerprints to the designated time clock.
Log in to your Fingercheck account as an Administrator.
Click the EMPLOYEES tab, and click the employee's number to open their profile.
Under Personal, click Clock Info.
Click the Edit icon (pencil) for the Details section.
Click the Is Enroller checkbox.
Click Save.
Click the Quick Actions button (hamburger icon), and select Send Employee to Clock.
In the pop-up window that appears, select the clocks, and click Send.
Supervisor
An individual with a role of Supervisor will be able to enroll employee fingerprints, and access settings and all menu options. They can make changes to menu selections and clock operations.
Remove terminated employees from the time clock
We recommend in most situations to not delete employee information, as those records could be relevant in case of an audit, or if you just need to go figuring out what the employee did in the past.
However, you can safely delete the employee's name within your time clock's roster. This record isn't tied directly to any data, so nothing important is lost. Until you delete the employee's name, they can still punch in and out.
How to remove terminated employees from the time clock
Log in to Fingercheck as Administrator.
Click to the SETUP tab > Company > Clock Management.
Click the edit icon (pencil) for the clock you would like to make changes to.
If you're unsure which clock to select, you can check by comparing the serial number (located on the back of the clock) with the number in the Code column.
On the Terminal Information page, click on the Actions icon (hamburger icon) in the upper-right corner, and select Delete Terminated Employees.
Replace and Deactivate Time Clocks
If you have to replace the Face ID 4/Face ID 4 Wi-Fi time clock, you will need to purchase the replacement from Fingercheck. Time clocks sold by Fingercheck are programmed to connect seamlessly with our software.
If you need to make the Face ID 4/Face ID 4 Wi-Fi time clock inactive, please contact Fingercheck Support to deactivate your time clock.
Once Fingercheck marks a time clock inactive under your account, the employee punches will no longer be recorded.
Thank you for using Fingercheck. Use the chat feature below or call our team at 1-800-610-9501 if you have any questions about the subject of this article.