If you see that employees are not showing up on the time clock, even though you added them to Fingercheck, check the items below. If you can't resolve the issue, contact Fingercheck Support, and they can help you immediately.

Tips to try if employees are not showing on time clock

Tip 1: Verify that your employees have their own employee clock number.

  1. Log in to Fingercheck as an Administrator.

  2. Click the EMPLOYEES tab, and click the employee's number to open their profile.

    The Personal section appears.

  3. If the Clock Number field is empty, enter a number of your choosing, or enter a question mark to auto-generate a number.

  4. Click Save.

  5. Re-enroll the employee's fingerprints.

Tip 2: Resend your employees to the clock.

  1. On the EMPLOYEES tab, select the employees you want to send to the clock.

  2. Click the Quick Actions menu (hamburger icon), and select Send Employees To Clock.

  3. Select the clock, and click Send.

Tip 3: Make sure that your clock is connected to the internet.

As always, we aim to enhance your experience here at Fingercheck with not only new enhancements but with guides to provide you with the direction and support needed to navigate the system with ease.

If you have any further questions on this subject, you can reach out to our team at 1-800-610-9501, or by using our in-app messaging feature by logging into our secure site and initiating a conversation.

To learn more about our cost-effective and user-friendly cloud-based time and attendance software, check out our website at Fingercheck.com.

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