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What to Do If Employees Aren't Showing Up on a Time Clock
What to Do If Employees Aren't Showing Up on a Time Clock

Here are some things to check if you don't see employees on the time clock.

Jeffrey Mo avatar
Written by Jeffrey Mo
Updated over a week ago

If you see that employees are not showing up on the time clock, even though you added them to Fingercheck, check the items below. If you can't resolve the issue, contact Fingercheck Support, and they can help you immediately.

Tip 1: Verify that your employees have their own employee clock number

  1. Log in to Fingercheck as an Administrator.

  2. Click the EMPLOYEES tab, and click the employee's number to open their profile.

    The Personal section appears.

  3. If the Clock Number field is empty, enter a number of your choosing, or enter a question mark to auto-generate a number.

  4. Click Save.

Tip 2: Resend your employees to the clock

  1. On the EMPLOYEES tab, select the employees you want to send to the clock.

  2. Click the Quick Actions menu (hamburger icon), and select Send Employees To Clock.

  3. Select the clock, and click Send.

Tip 3: Make sure that your clock is connected to the internet

If your employees use a time clock to clock in and out, and they insist they are clocking in as normal, but their punches are not showing up on their timesheet, it's possible that the time clock is no longer connected to the Internet. For more details, check out Steps to Take if Your Clock is Not Connected to Fingercheck.

Watch a short video showing these tips in action.


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