If your employees use a time clock to punch in and out, and they insist they are clocking in as normal, but their punches are not appearing on their timesheet, it's possible that the time clock is no longer connected to the Internet.
If your clock is offline, you should be able to quickly get re-connected to Fingercheck by following the steps in this article.
Please note: We kindly request that you don't access the time clock's System Settings and reset it. Our time clocks are programmed to connect seamlessly with Fingercheck. Resetting the time clock through the System Settings may result in Fingercheck losing access to the clock, potentially limiting our ability to provide optimal service for your account.
Determine if a time clock is connected to the Internet
Go to the Setup tab > Company > Clock Management.
From the list that appears, find the clock that you're investigating, and look to the right column Last Connection.
The Code column matches the serial number, listed on a sticker on the back of your time clock.If the Last Connection of your clock is within the last couple of minutes, that means your clock is connected to the internet and able to communicate with our servers.
Make sure your clock has the required unique URL
If you reset your clock, the required unique URL might be removed. Consequently, your clock might not work even if it is connected to the Internet. Complete the following steps to make sure your clock has the required URL.
On the clock, go to Menu > Communication > Cloud Server Settings (or Web Setup on older clocks).
Make sure the following settings are configured as shown:
Server Mode: AWDS
Enable Domain Name: ON
Server address: https://clock11.fingercheck.com
Enable proxy server: OFF
If the URL is missing, contact Fingercheck Support so that they can add it back to your clock.
Connect non Wi-Fi clocks
Make sure your Dynamic Host Configuration Protocol (DHCP) is on.
This is a protocol that automatically assigns an IP address to every device that connects to your network.
For our newest clocks (newest models of the TA100C and AC100C):Go to Menu > Communication > Ethernet > DHCP.
Turn the DHCP on and then save.
For our other clocks:
Go to Menu > Communication > Misc. Settings.
Turn the Ethernet DHCP on and then save.
If the first steps don't work, check the cable of your router and change the Ethernet port your device is plugged into on the router side.
If none of these steps work, contact Fingercheck Support 1-800-610-9501 to walk you through troubleshooting and reconnecting steps.
Connect Wi-Fi clocks
Go into Menu > Communications > Wifi Setup.
You might see one of the following:
If an IP address is displayed at the bottom, your Wi-Fi settings are correct, and your problem could be:
A poor Wi-Fi signal in the area where the clock is located.
ORA firewall is in place and hasn't been configured to allow the clock to connect to the internet.
If you see an Unable to get IP message, double-check with your IT department to see if your Wi-Fi settings were recently changed (such as a new password, security type, and/or SSID). If this is the case, contact Fingercheck Support 1-800-610-9501 to walk you through troubleshooting and reconnecting steps.
Thank you for using Fingercheck. If you have any questions on this article's topic, you can reach out to our team at 1-800-610-9501, or use the chat option below.