If you have determined that your clock is offline, you should be able to quickly get re-connected to Fingercheck by following these steps:
 
 For non wi-fi clocks:

  • First, restart your time clock.
  • Then, make sure your Dynamic Host Configuration Protocol (DHCP) is on. This is a protocol that automatically assigns an IP address to every device that connects to your network. For our newest clocks (newest models of the TA100C and AC100C), go to Menu > Communication > Ethernet > DHCP. Turn the DHCP on and save. For our other clocks, go to Menu > Communication > Misc. Settings. Turn the Ethernet DHCP on and then save.
  • If this still doesn't work, check the cable of your router and change the Ethernet port your device is plugged into on the router side.
  • If even that does not work, you can contact a live Support agent at 1-800-610-9501 to walk you through troubleshooting and reconnecting steps. 

For wi-fi clocks:

  • First, restart your time clock.
  • Then, go into Menu > Communications > Wifi Setup. If there is an IP address displayed at the bottom, this means your Wifi Settings are correct, and your problem could possibly be due to either poor Wifi signal in the area where the clock is located, or a firewall is in place and it hasn't been configured to allow the clock to connect to the internet.
  • If it says "Unable to get IP", double-check with your IT department to see if your Wifi Settings were recently changed (such as a new password, security type, and/or SSID). If this is the case, you can contact a live Support agent at 1-800-610-9501 to walk you through troubleshooting and reconnecting steps.

Using these instructions, you can try troubleshooting your connectivity issues before calling in for help. However, if you prefer to speak to a tech support representative we'll always welcome your call!
 
To learn more about our cost-effective and user-friendly cloud-based time and attendance software, check out our website at Fingercheck.com. Interested in our services? Sign up for a 30-day free trial and get started with Fingercheck today.

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