FAQ: My employees are not showing up on the time clock, even though I added them into Fingercheck. What can I do to get them on the clock?
A: There could be several factors behind why your employees aren't showing up on your clock. First, check to make sure your employees have their own employee clock number. Go to the "Employee" tab, click into their employee profile, and make sure a number is entered in the "Employee Clock Number" field. If it's blank, enter a number of your choosing, or, type in a question mark to auto-generate a number.
- Once that's done, or if there is a clock number, try re-sending your employees to the clock. Go to the "Employee" tab and checking the employees you'd like to send to the clock. Then click "Quick Actions" and click on "Send Employees To Clock."
- Choose which clock you'd like to send your employees to and then click "Send Employees."
- If you still don't see your employees on your clock, make sure that your clock is connected to the internet. There are several indicators that will tell you if your clock is online, which you can read about.
If these three tasks have all been checked and are intact, contact tech support! We're sure we can help you.
To learn more about our cost effective and user-friendly cloud-based time and attendance software, check out our website at Fingercheck.com. Interested in our services? Sign up for a 30-day free trial and get started with Fingercheck today.