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How to Share Your Screen with Fingercheck
How to Share Your Screen with Fingercheck

A screenshare tool to help get answer your questions and navigate Fingercheck.

Written by Melissa Compagnon
Updated over a week ago

Easily share your screen with Fingercheck to get guidance on navigating the Fingercheck website and answering your questions. When you are logged in to Fingercheck as an administrator, you can work directly with our team by sharing your screen and generating a unique code to start it.

Start Co-browsing

  1. Click on the Service Desk.

  2. Select Get Help.

  3. Click Share Your Screen with Fingercheck.

  4. Share the numeric code with the Fingercheck agent.

  5. After you share the code with Fingercheck, click OK.

    1. Once the Fingercheck agent receives the code, you will see another pop-up window to approve Fingercheck to view your browser window.

  6. Click OK to authorize the Fingercheck agent to view your browser.

GIF showing steps how client will initiate screenshare with Fingercheck.

Finish Co-browsing

Please note that you will need to stop sharing your co-browser session with Fingercheck.

  1. Click the red Stop button at the top of the browser.

  2. Click OK to confirm the termination of the session.

Image of popup confirm termination of session

Thank you for using Fingercheck. Use the chat feature below or call our team at 1-800-610-9501 if you have any questions about the subject of this article.

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