Reasons why an employee's punch may not be coming in

  • Your clock may not be receiving an active connection. The simplest way to check whether your clock is online is to look at the display. A green ā€œIā€ should be visible on the top-right corner of the screen. If your clock is not connected to Fingercheck, you may have a wire or cable lose, or your network could be down. Follow these troubleshooting steps to re-connect your clock.

  • You have changed the employee's clock number. To fix this issue, re-assign the employee their original clock number to get their punches. To permanently change their clock number, make sure to resend your employee to the clock after changing their clock number. For more information, see What to Do If Employees Are Not Showing Up on Time Clock.

  • Verify whether your employee actually punched. You might assume that they punched, but we have received many calls where the employee did not punch in properly. Ask your employee to walk you through how they punched to make sure they followed the procedure. This might just a simple training process.

If you are still experiencing difficulty in trying to get your punches to show up, please contact our support team or email them at Support@fingercheck.com.


As always, we aim to enhance your experience here at Fingercheck with not only new enhancements but with guides to provide you with the direction and support needed to navigate the system with ease.

If you have any further questions on this subject, you can reach out to our team at 1-800-610-9501, or by using our in-app messaging feature by logging into our secure site and initiating a conversation.

To learn more about our cost-effective and user-friendly cloud-based time and attendance software, check out our website at Fingercheck.com.

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