Reasons why an employee's punch may not be coming in
Your clock may not be receiving an active connection. The simplest way to check whether your clock is online is to look at the display. A green “I” should be visible on the top-right corner of the screen. If your clock is not connected to Fingercheck, you may have a wire or cable loose, or your network could be down. Follow these troubleshooting steps to re-connect your clock.
You have changed the employee's clock number. To fix this issue, re-assign the employee their original clock number to get their punches. To permanently change their clock number, make sure to resend your employee to the clock after changing their clock number. For more information, see What to Do If Employees Are Not Showing Up on Time Clock.
Verify whether your employee actually punched. You might assume that they punched, but we have received many calls where the employee did not punch in properly. Ask your employee to walk you through how they punched to make sure they followed the procedure. This might just a simple training process.
If you are still experiencing difficulty in trying to get your punches to show up, please contact our support team or email them at Support@fingercheck.com.
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