Skip to main content
All CollectionsTime & LaborTime ClocksTroubleshooting
How to Troubleshoot FACE ID 5 and Smart AC1 Sensitivity Issues
How to Troubleshoot FACE ID 5 and Smart AC1 Sensitivity Issues

Sometimes face clocks may repeatedly punch in an employee because the clock's setting is too sensitive. It's easy to fix that.

Jeffrey Mo avatar
Written by Jeffrey Mo
Updated over a year ago

If you see multiple clock punches for employees, the clock might be reading their face multiple times when they are clocking in. To fix this, you can configure the sensitivity on the machine.

How to troubleshoot FACE ID 5 sensitivity issues

  1. Go to Menu > System > Access Log Settings > Authentication Timeout.

  2. Set to user defined 9 seconds.

  3. Go to Menu > System >Access Log Settings > Face Comparison Intervals.

  4. Set to user defined 9 seconds.

How to troubleshoot Smart AC1 sensitivity issues

  1. Go to Menu > System > Attendance > Screen Delay.

  2. Set to user defined 9 seconds.

  3. Go to Menu > System > Attendance > Face Comparison Intervals.

  4. Set to user defined 9 seconds.

Thank you for using Fingercheck. If you have any questions on this article's topic, you can reach out to our team at 1-800-610-9501, or use the chat option below.

Related Articles
How to Enable Auto-Power on Your Time Clock
How to Set up Your FACE ID Facial Recognition Time Clock
How to Order a Time Clock
Set Up Your Face ID 4/Face ID 4 Wi-Fi Time Clock
Set Up Your Face ID 5 Time Clock
Did this answer your question?