For troubleshooting purposes, we often start by asking our clients to restart their clocks, since there are a lot of processes on the clock which only trigger during startup. Here is a quick tutorial on how to power off/restart your clock.

  • To power off your clock, hold the target symbol down for 3 seconds, then press it again to turn it back on.

  • Or, you can unplug the power on your clock and router, preferably both at the same time. Simply unplug the wires on both devices.

  • Then plug both devices back in, preferably the router first and the clock second.

That's all it takes to restart your clock and/or router! If you find that after doing this, your issue is not resolved, you can contact our Support team at 1-800-610-9501, or, use our in-app messaging feature by logging into our secure site and initiating a conversation.

To learn more about our cost-effective and user-friendly cloud-based time and attendance software, check out our website at Interested in our services? Sign up for a 30-day free trial and get started with FingerCheck today.

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