How to Lock or Unlock a User

You can easily lock a user from logging in or unlock a user whose account has been locked.

Jeffrey Mo avatar
Written by Jeffrey Mo
Updated over a week ago

When you terminate an employee, you will need to lock their account. Or if a user's account has been locked (perhaps they have attempted to sign in using the wrong password one too many times), you can unlock their account.

If you need to deactivate a user, see How to Deactivate a User.

How to lock or unlock a user

  1. Log onto your Fingercheck account

  2. Go to the SETUP tab > Security > Security Users.

  3. Click the Edit icon (pencil) for the user you want to lock or unlock.

  4. ​From the list that appears, click on “Security Users” and then select the user whose account you would like to unlock.

  5. To lock the user out, select the Locked Out checkbox.

  6. Click Save.

  7. To unlock a user, repeat the steps, but clear the Locked Out checkbox.

Thank you for using Fingercheck. If you have any questions on this article's topic, you can reach out to our team at 1-800-610-9501, or use the chat option below.

Did this answer your question?