When you terminate an employee, you will need to lock their account. Or if a user's account has been locked (perhaps they have attempted to sign in using the wrong password one too many times), you can unlock their account.
If you need to deactivate a user, see How to Deactivate a User.
How to lock or unlock a user
You can lock or unlock a user from the Security Users section, or the employee's profile.
Lock or unlock a user from Security Users
Log in to your Fingercheck account as an Administrator.
Go to the SETUP tab > Security > Security Users.
Click the Edit icon (pencil) for the user you want to lock or unlock.
From the list that appears, click on “Security Users” and then select the user whose account you would like to unlock.
To lock the user out, select the Locked Out checkbox.
Click Save.
To unlock a user, repeat the steps, but clear the Locked Out checkbox.
Lock or unlock a user from the employee's profile
Log in to your Fingercheck account as an Administrator.
Go to the EMPLOYEES tab.
Select an employee by clicking on their name or employee number.
Select from the menu on the left Personal > Self Service.
Click the pencil icon to edit the employee's self service details.
Click on the link Click to edit user.
To lock the user out, select the Locked Out checkbox.
Click Save.
To unlock a user, repeat the steps, but clear the Locked Out checkbox.
For more details, there is a short video guide. More help is available at our Service Desk, which is on the right side of your screen on the web.