General questions

Payroll and tax questions

Feature-related questions

Clockrelated questions


General questions

Do I need an HR software?

At Fingercheck, we strive to provide a truly All-in-One HR experience that offers features such as detailed reports custom-made, self-servicing to streamline the employee onboarding process, and geo-fencing for all your job sites. To learn more about all that we offer, you can contact our sales team via email at sales@fingercheck.com.

What packages does Fingercheck offer for businesses?

Fingercheck currently offers four packages:

  • Fingercheck 360 Plus: The most comprehensive package, which includes everything Fingercheck offers.

  • Fingercheck 360: A robust package that include almost everything (except shift scheduling, next-day direct deposit, HR workflow automation, and benefits administration).

  • Small Business Starter: A good package for small businesses who require onboarding, basic time tracking, and payroll.

  • Time and Attendance: A basic package towards businesses who require a comprehensive and organized way to keep track of their employees’ hours.

To find out more about each package and what features we offer for each, see the pricing tool here or contact one of our sales representatives at 1 (800) 610-9501 or sales@fingercheck.com.

Where does Fingercheck currently offer payroll services?

Fingercheck operates in all 50 states. For information about payroll taxes, see Overview: Federal Payroll Taxes and Overview: State Payroll Taxes.

Do I need a minimum amount of employees to have an account with Fingercheck?

No, no minimum amount is required to open an account with Fingercheck. However, you will be charged the price equivalent to having 5 employees as a minimum.

Is there a way that I can see how Fingercheck works?

Yes! Contact us to schedule a live demonstration with one of our representatives who will reach out to confirm a time that works best for you.

Where can I go if I have any questions about Fingercheck or need help with an issue?

Once you have partnered with us at Fingercheck, if you ever need help navigating the system or using one of our features, you can always speak to our team of support specialists via phone at 1 (800) 610-9501, email at support@fingercheck.com, or use the chat tool that is built into the platform.

What tools will be available to help me when I’m starting out with Fingercheck?

When first starting to build your company profile with Fingercheck, you will be greeted by our "Setup Wizard" at the top of the dashboard to guide you step-by-step on finishing completing your account! We also have a vast library of tutorial videos available for you to view whenever you need. To find the videos and other resources, click the Service Desk link on the right side of your window. Below, you can see a video that details the setup wizard.


What do I need to get started processing payroll with Fingercheck?

If you are coming to Fingercheck from another payroll provider, we require that you provide us with Year-to-Date payroll information for the prior fiscal year. To read more about what we require and how to run the reports, see our Payroll and Reports articles for step-by-step guides.

If you are a new corporation starting to process payrolls for the first time, an Implementation Specialist will help you gather all the necessary information to begin processing payroll and take full advantage of all that our software has to offer. Some of the information that you will need includes:

  • Your Employer Identification Number (EIN).

  • State registration information for your company.

I also use QuickBooks to keep track of my payroll data. Does Fingercheck have anything that can help import my data more easily?

Yes! Our General Ledger software helps to create a bridge between your payroll data and your QuickBooks account to ensure that your payrolls can be imported and organized into their respective accounts seamlessly.

What do I need from my employees to successfully add them to my payroll runs?

Fingercheck makes the process of bringing employees into your company much more streamlined through our employee self-onboarding process! Through this method, employees can enter in all their personal information such as their number of dependents and SSN, while also uploading any supporting documents required to work in the United States (documents such as passports, driver's licenses, and birth certificates).

Once you have all those details, you can classify them according to their tax type and have them fill out the necessary documents like the Form I-9 (Employment Eligibility Verification), Form W-4 (Employee's Withholding Certificate), and the Form W-9 (Request for Taxpayer Identification Number and Certification, which is used for independent contractors).

Is there a way I can have a designated login for my accountant?

Yes, we offer a portal specially designed for accountants to securely access your payroll data, any tax-related forms, and general ledger exports. To learn more, see https://fingercheck.com/accountants-referral/.

How can I find out more about tax laws and requirements for my state?

To find out how Fingercheck handles taxes in your state, see the Payroll Tax Filings and Payments page, which contains links to articles for each geographical region of the United States.

Does Fingercheck offer Workers' Compensation insurance as well?

Yes, for companies that want to have insurance for their employees, we offer a "Pay-As-You-Go Workers Compensation" Insurance policy that automatically incorporates your insurance premium payments into your scheduled payroll runs, making it more manageable than traditional insurance policies. By streamlining the auditing process, we eliminate the added stresses that come with gathering data from employees. See the Small Business Insurance page to read more about our insurance offers and to get started with Fingercheck Pay-As-You-Go Insurance!

Is there a way I can run a report to see data such as total employee hours and wages?

Yes, we offer many comprehensive reports that include employee payroll data as well as PPP forgiveness calculations. Watch the video below to learn how to make a custom report, or check out this article for more information.

Where can I find my quarterly and annual documents?

In Fingercheck, click the PAYROLL tab to open the Payroll Dashboard and click Forms and Notices to locate your quarterly packets and annual documents. The quarterly packets will be posted to your Fingercheck account by the second to third week after quarter end.


Do you offer a report that calculates how much each job costs us when we process payroll with Fingercheck?

We have a report in our system called Payroll Register By Cost, which will give you a breakdown of the total cost of each job listed underneath your company.

I run a construction company that has multiple sites to manage. How can I make sure that my employees are only able to clock in and out from the job site itself?

Fingercheck offers a feature called Job Fencing that allows you to set up a geofence around your job sites to restrict employees from clocking in or out anywhere but the specified site. This feature works exclusively for employees that clock in and out using our mobile app.

Does Fingercheck offer anything in the way of scheduling?

Fingercheck allows you to create pre-set schedules for your employees to have organized shifts set up anyway you want. Below, you can view our video on how the scheduling process works.


Do you have a clock that can detect if someone is wearing a mask?

Yes, the Face ID 5 unit uses facial recognition technology designed to scan the face of those standing in front of its camera and detect if the user is wearing a mask. We also offer the Face ID 5/TD, which has the additional feature of measuring a user's temperature as well. For more information, you can contact our sales department via email at sales@fingercheck.com.

What alternatives do you offer that are similar to clock devices?

The Fingercheck Time Clock app is designed to set up a tablet device to function the same as a clock. When using the tablet as a clock device, an additional $10 per month is charged to your Fingercheck subscription for each device.

What methods can my employee use to punch in and out?

Depending on which clock device you have, employees can punch in and out using the following options:

  • Passcode (clock)

  • Fingerprint (clock)

  • Face ID (clock)

  • RFID card (clock)

  • Fingercheck Mobile App (phone)

  • Fingercheck Time Clock (tablet device)

  • SMS punch (phone)

Where can I find out more about all the different clocks that Fingercheck offers?

Go to https://fingercheck.com/time-clocks/ to see the different clocks that Fingercheck has to offer. You can also contact our sales representatives at 1 (800) 610-9501 ext. 201 or sales@fingercheck.com.

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