The Shift Confirmation feature helps to prevent missed shifts, reduces operational inefficiencies, and improves communication between employees and supervisors. As an admin, you can configure this feature to require shift confirmation, and monitor the status of confirmed, declined and pending shifts. This article guides you through setting up and managing the Shift Confirmation feature.
Main features
Shift notifications
Employees receive automatic notifications via email when a shift is published, allowing them to quickly confirm or decline their shifts.Shift confirmation
Employees can confirm or decline their shifts via a simple interface on the web. Admins can track confirmations, ensuring shifts are acknowledged.Open shift confirmations
When the admin approves an open shift request, the employee will still be required to confirm the shift, adding another layer of transparency.Confirmation status tracking
Admins and supervisors can view the confirmation status of all shifts in the schedule, with the ability to filter by pending, confirmed, or declined shifts.Supervisor notifications
Admins and supervisors can be notified via email when employees accept or decline shifts, helping them manage coverage effectively.
Enable shift confirmations
Navigate to Schedule tab.
Go to Settings (gear icon) and find the Shift Confirmation section under Notifications tab.
Enable Shift Confirmation by toggling the setting to require shift confirmation from employees.
Set up notifications to notify admins and supervisors when a shift is confirmed or declined (via email, SMS, or push).
Viewing and Tracking Shift Confirmations
As an admin, you can view and track the confirmation status of shifts directly from the Shift Overview screen in the schedule:
Confirmed shifts: Indicated by a confirmation icon (checkmark)
Pending shifts: These require action from the employee. (bell)
Declined shifts: Highlight shifts that have been declined (x mark)
Admins and supervisors can also use filters to see only shifts in specific confirmation statuses (pending, accepted, declined).
Employee Experience with Shift Confirmations
Employees receive a notification when a new shift is published. The notification provides a link that takes them directly to their shift details, where they can confirm or decline the shift.
Confirm one shift: Employees can confirm an individual shift with a tap.
Confirm multiple shifts: There’s also an option to confirm all pending shifts at once.
Declined shifts: When employees decline shifts, the shift will have to be manually reassigned to another employee or deleted.
Employees get a confirmation that they are accepting or declining the shift.
By using the Shift Confirmation feature, admins can prevent unconfirmed shifts from causing coverage gaps. The system provides transparency and accountability for employees and employers, ensuring that shifts are filled, and everyone is on the same page.