For troubleshooting purposes, we often start by asking our clients to restart their clocks. Here is a quick tutorial on how to power off/restart your clock.

  • To power off your clock, hold the target symbol down for 3 seconds, then press it again to turn it back on.
  • Or, you can unplug the power on your clock and router, preferably both at the same time. Simply unplug the wires on both devices.
  • Then plug both devices back in, preferably the router first and the clock second.

That's all it takes to restart your clock and/or router. If you restart your clock and still find yourself experiencing difficulty, please do not hesitate to contact our support team for help! In addition to live chat and phoning in, you can also email us at
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