What is a punch request?
A punch request lets you correct or add time to your timecard when:
You forgot to clock in/out
You clocked in at the wrong time
You missed a punch for a scheduled shift
You can submit punch requests to your admin or supervisor directly from your timecard or the Requests tab in the mobile app. This functionality is not currently available on the web.
Types of punch requests
Request Type | When to Use |
Add Punch | You forgot to clock in/out. |
Change Punch | You punched in or out at the wrong time |
How to submit a punch request
Option 1:
Go to the Requests tab in the side menu
Tap + to create a new request
Choose Punch Request, then select:
Add Punch → Enter the time of the missed punch
Change Punch → Select the existing punch and enter the correct time
Add an optional note
Tap Submit
Option 2:
Go to the Time Card
Select the desired pay period and day
Tap anywhere on the punch screen to create a new request
A prompt asks if you want to Change Punch Request
If yes, then select:
Add Punch → Enter the time of the missed punch
Change Punch → Select the existing punch and enter the correct time
Add an optional note
Tap Submit
You'll see a confirmation message and receive an email when your request is approved or denied.
Request Statuses
You can check the status of your punch request in the Requests tab .
Status | What It Means |
Pending | Waiting on admin approval |
Approved | The time was added to your timecard |
Declined | The request was not accepted |
You’ll be notified by email whenever the status changes.