If your employees use a time clock to punch in and out, and they insist they are clocking in as normal, but their punches are not appearing on their timesheet, it's possible that the time clock is no longer connected to the Internet.

To determine if a time clock is connected to the Internet:

  1. Go to the Setup tab > Company > Clock Management.

  2. From the list that appears, find the clock that you're investigating, and look to the right column Last Connection.
    The Code column matches the serial number, listed on a sticker on the back of your time clock.

  3. If the Last Connection of your clock is within the last couple of minutes, that means your clock is connected to the internet and able to communicate with our servers.

If your clock is not connected, see Steps to Take if Your Clock is Not Connected to Fingercheck.

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