If you have determined that your clock is offline, you should be able to quickly get re-connected to Fingercheck by following these steps:
 For non wi-fi clocks:

  • First, restart your time clock.
  • Then, make sure your Dynamic Host Configuration Protocol (DHCP) is on. This is a protocol that automatically pulls a different IP addresses every your device connects to your network. For our newest clocks (newest models of the TA100C and AC100C), go to Menu>Communication>Ethernet>DHCP. Turn the DHCP on and save. For our other clocks, go to Menu>Communication> Misc. Settings>Turn on the Ethernet DHCP on and then save.
  • If this still doesn't work, check the cable of your router and change the ethernet port your device is plugged into.
  • If the clock is still offline, call tech support.

For wi-fi clocks:

  • First, restart your time clock.
  • Then, go into Menu> Communications>Wifi Setup. If there is an IP address displayed at the bottom, this means your settings are connected.
  • If it says "Unable to get IP," double check if your wifi settings were changed (such as a change made to the password or the security type or SSID) and re-apply.

 Using these instructions, you can try troubleshooting your connectivity issues before calling in for help. However, if you prefer to speak to a tech support representative we welcome your call!
 To learn more about our cost effective and user-friendly cloud-based time and attendance software, check out our website at Fingercheck.com. Interested in our services? Sign up for a 30-day free trial and get started with Fingercheck today.

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