Steps to Take if Your Clock is Not Connected to FingerCheck

Last Updated: Nov 05, 2015 01:40PM EST
If you have determined that your clock is offline, you should be able to quickly get re-connected to FingerCheck by following these steps: 

For non wi-fi clocks:

 
  • First, restart your time clock.  
  • Then, make sure your Dynamic Host Configuration Protocol (DHCP) is on. This is a protocol that automatically pulls a different IP addresses every your device connects to your network. For our newest clocks (newest models of the TA100C and AC100C), go to Menu>Communication>Ethernet>DHCP. Turn the DHCP on and save. For our other clocks, go to Menu>Communication> Misc. Settings>Turn on the Ethernet DHCP on and then save. 
  • If this still doesn't work, check the cable of your router and change the ethernet port your device is plugged into. 
  • If the clock is still offline, call tech support. 
     
For wi-fi clocks:
 
  • First, restart your time clock. 
  • Then, go into Menu> Communications>Wifi Setup. If there is an IP address displayed at the bottom, this means your settings are connected. 
  • If it says "Unable to get IP," double check if your wifi settings were changed (such as a change made to the password or the security type or SSID) and re-apply. 

Using these instructions, you can try troubleshooting your connectivity issues before calling in for help. However, if you prefer to speak to a tech support representative we welcome your call!

To learn more about our cost effective and user-friendly cloud-based time and attendance software, check out our website at FingerCheck.com. Interested in our services? Sign up for a 30-day free trial and get started with FingerCheck today.
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